
 I pulled my car into 
Unable to peek into the concealed box, I immediately, pondered approaching the couple. I wanted to inquire if there was a cat or rabbit in the concealed take home crate. My concern being -it was an awfully warm April for an animal to be placed in direct sunlight for an unknown time.
I decided to make my deposit and if the individuals were still present after of my errand, I’d softly inquire.
Several minutes later I did investigate, the box was vacant, and a very friendly, attractive brunette, Dana and her Latino neighbor Jose, both self proclaimed good Samaritans, were on their way to ACC to redeem a cat for their neighbor. They asked me if I knew of the charges and asked if they thought they could be waived, as it wasn’t their cat and they were attempting to be outstanding citizens and neighbors, but both were painfully broke to pay any redemption fees.
I asked what was happening with the cat's guardian. I was told - Esmerelda, a Mexican born native, who did not speak a lick of English was unfortunately preparing for her husband’s impending demise as his life was seized by a brain tumor. His survival was uncertain, but prognosis was not good.
I mentioned the kitty would  be   in room 208,  the "holding  zone" for   felines.  Cats enter the   system  as  stray or   abandoned and are held until their fate is   determined.   Formerly, this  legal period  of time was 5 days under the   Hayden bill,  which was then  shortened to  3, only to become obsolete   in the past few  weeks.
However,  even with debilitating budget  cuts  and  the  escalating, superfluous amount  of animals  callously   discarded by the  public, the  shelter still valiantly upholds a five    day policy.   Animals are also 'discarded' by the public due to the economy’s downfall    and numerous   foreclosures, death of a guardian, individuals  trapping  feral cats or  trapping the poor gallivanting  indoor/outdoor cat,  there is   also the well-intentioned (but ill  advised) individual that takes a   kitty that appeared in his yard to  the  pound,  (common sense says the   cat would of jumped the  fence to  go back  home),  or in one horrendous   case two cats seized by PD due  to  arrest of a child pornographer.    Recently, the SFPD made an  unforgivable idiotic mistake, they brought   unspayed and unneutered  cats to their warehouse storage site near the  Naval Shipyard of SF,  building 606, to control the mice  population only  to have them breed  and subsequently seized by ACC to be evaluated and  put on the   "unadoptable list" all except for one black kitten.  I think  employing   felines for their natural instincts as a green method to  keep the mice   at bay is a wonderful idea but DO NOT DISCARD THEM AFTER  YOU HAVE NO  USE  FOR THEM, and ABSOLUTELY HAVE THEM ALTERED BEFORE THEIR  EMPLOYMENT.
The numbers of lives that come through ACC are endless. ACC has a large pool of misunderstood animal loving folks needing to follow a very paranoid bureaucratic structure very concerned with liability. There are bleeding hearts and not so bleeding hearts that make up this shelter world.
About 40 minutes after   meeting Dana,   I  proceeded to 'Orange Card'   the “owner  surrendered  animals” in 208  for  a unique group of   volunteers to  socialize. The  'orange volunteer  program  helps  socialize felines,  alleviate kitty  anxieties, and get them  ready for  their behavior test  that will deem  them  “adoptable” or not   adoptable.  
Shortly thereafter, Dana entered 208   escorted by  animal  care  attendant, Joy. She pointed out Tito, - a    big, proud, slightly   boisterous looking  black and white tom that   meowed  to us. He teemed   with anticipation  as she told me the front   desk would  not allow  her to  take the kitty  home because she was not   the registered   guardian.  Fees  to redeem him   were at a  whopping  $180 at the three day mark.
Dana departed mentioning that this was Tito's second impound which escalated the redemption fees. It’s $25 daily, plus vaccinations, plus who knows what.Each day, the fee gets higher.
Apparently, another neighbor ignorantly assumed they were accomplishing a good deed by scooping up Tito and driving him to the pound I could only conclude had an ongoing spat or probably witnessed a neglected cat. My opinion is this person’s efforts is frankly impulsively ‘dumb’ and clearly has not addressed ramifications. Risk a cat’s life to prove a point? Take the cat and feed him yourself or give them the affection they crave. I thought how awful and self centered as a man lay dying to take away the cat to to an unknown future. Ok, I understand if the concern is for the welfare of the cat as I would put my life on the line for a feline any day and maybe not for a human, but truth be told, Tito is not any better off a cat for his dismal days in confinement.
I followed Dana out and gave her my number and told if by chance he couldn’t be redeemed I would see if I could help.
Brainstorming with Toni from Toni’s kitty Rescue and speaking to orange volunteer and cat advocate Karen, who agreed to split the bill if we had to, Toni suggested consulting Mary Ann from Feral/Fix to see if she could be of assistance.
Days past, and little Tito was a bit grumpy,    an occasional hiss,  an attempt to swat,    he desperately wanted out.     Surrounded by so many other cats made him edgy, and he was    showing a    propensity for overstimulation.
I thought due to this being Tito’s   second     impound perhaps this indicated irresponsibility of the owners,   and  due to my    overwhelming schedule questioned how deeply would I   want  to get  involved. I had a   client schedule, new living   arrangements  in the mix,  and a host of  life’s  duties waiting to be   tackled.  There were  literally scores of  other  cases I was following   and  concerned with at  the shelter in the  last month  alone, hundreds   in  the last two months,  how much time and  energy can be  allotted to    each cat is never a matter  of choice but I try to be  smart with my    time... I had a room of custody cats of  which I was still the  only     volunteer approved to actively spend time  with.  These animals are    lonely beasts.  For 9 years, the custody cats and I have been  allotted    less than a handful of  months from another volunteer to help  keep  the   animals from deteriorating as their confinement days are two   lonely   weeks of longer.
Anecdotes  of the lives of felines and    small   and exotic animals from the "custody  cases room" to come    later...    castro    lovers' bloody murder and suicide  with four surviving pets,     PG&E  workers fornicating with chickens on  Van Ness ave, drug     dealers  being evicted, disenfranchised serving lock down  time, to    the death of lonely  elderly  persons living in  SRO's (single  residence    occupancy) in the  seedy  Tenderloin, to the  current child     pornographer to  name a handful of cases end up in the custody  room....
I speculated Tito's behavior exam, and imagine him being declined as "adoptable" by both ACC and SPCA. As a gentle, cat savvy person not trying to provoke him, what behavior would he indeed exhibit for his aggression-provoking-behavior test? For sure, I anticipated him on the euthanasia list. I thought does Give Me Shelter, the local cat rescue really need another cat to save? ummm.. No.
I phoned Dana and told her of my concerns, and said I will try to help.
Karen, a very beautiful and skilled cat handler (I never use the word “cat handler” as most people I feel do not have very good feline skills but Karen is a cat handler) elected to talk to the deputy director, Kat, about Titos’ plight. I remained in the background, as I am familiar with the endless pitfalls of getting involved with public cases. I know of enough failed cases. Sometimes it does not work to an animal’s benefit to return them home, and I decided to linger in the background until I was summoned.
Toni from Toni's  Kitty     Rescue,  Karen, an "orange program volunteer,"  Kat , the  deputy  director    of  ACC,   Deb, the volunteer coordinator, and  Vicky all consulted.They    graciously agreed to waive fees and   send   poor Tito home to this    grieving woman, and family that was about to    lose one of their most    treasured members.  Jose was consulted and  agreed to pick Tito   up  that  afternoon...                 But … he didn’t.  All of the     neighbors agreed to help Tito, which   was  a     glorious thing and I wondered about the   unintentional    malicious  neighbor who surrendered Tito as a stray  to  an uncertain future and the  subsequent remorse, as  Tito’s human  dad  awaited the visit of the Grim  Reaper.
We    waited... and  waited. Gregarious  Tito’s behavior seemed  to be showing more     frustration as he was  used to roaming the  outdoors, visiting neighbors.  The little guy  attempted to reign in a  very big personality inside a 2x3     stainless  steel cage, but that was  proving too difficult a task.
Several days later, Tito  still remained at  ACC.  Later that  afternoon, I received a text message  from neighbor  Dana,  stating Esmerelda and  her daughter attempted  to redeem him,  but the front  desk staff would  not  release frustrated  Tito.  Upon  many, subsequent  phone calls and further investigation,  we   learned   grieving,  Spanish-tongued, Esmerelda did not have  his    identification  number to  redeem him. What I gather is- she went to the  municipal  shelter  assuming everyone knew her plight and were ready to  return  her    long  awaited feline. Esmerelda patiently sat in the  waiting room for  two  hours  awaiting   an employee that was not even  scheduled to work  that  day. Noone knew why she was there.
Kat   did not believe the story as there  were  no   documentations which must  be  done by staff concerning an  animal. I    further inquired. Bottom line is Esmerelda is not from this    country,    she has never been informed of the bureaucratic happenings  and      protocols that are strictly adhered to. It was a failed attempt  but she   did attempt.
I consulted with Toni, emailed Deb and Vicky, phoned Karen, and left message for Kat. I wondered with all the 3rd party communication and language barrier how much information was Esmerelda really getting? Dana and I texted. Karen offered to drive Tito home.
The next morning I turned my sometimes dreaded, but modern day necessity cellphone on to find a text message from Dana
saying Esmerelda and her daughter are attempting yet again to redeem Tito.
Attempt  #3 sigh...
Shelter  doors were closed, public hours   start at 
Again, massive calls, texts, communications to Karen, Toni, front desk staff,Deb Vicky and Kat. I text messaged Dana saying please have her call acc , as kennels opened 11am. My heart sank, as this is the story of one stray kitty trying to find his way home and the endless mistakes, pitfalls, attempts, failed attempts, of humans and human behavior, protocols, fees, and despite dedicated commitment of several people circumstance was prohibiting returning an animal to his home.
Perhaps, at this point as it was sure that the husband lay on his deathbed I wondered, would the preoccupied family throw in the towel? Would Tito be one the endless statistics of another cat to be placed in a rescue if he was lucky, and/or sent to kitty heaven to control the overpopulation issue??
How frustrating for all of us, yet so gracious of the Animal Control employees to make an exception in a very specific case when a family was really in a time of need left me with mixed and conflicting emotions.
How much time does one spend correcting the mistakes and carelessness of others? The good intentioned folks that ignorantly do painful acts that cause many others harm. Currently, we were all suffering for these people and racked with anguish for Tito .
I was never sure if he came from a good home, but what kind of person impounds an animal to a potential euthanasia from a neighbor’s home if there is serious illness in the family? Difficult to comment, because I also had some reservations not knowing the full circumstances of his home environment.
I felt my  common disillusionment for  humanity, yet also   witnessed the very loving  spirits   of some dedicated  people including   myself who never met a  woman, or her family, yet went  to   bat for   her and were making it  possible to get a kitty back home. My      frustration was monumental. It  is amazing how many factors and   variables    can effect and bear weight  on a situation that in reality   should be  so   simple.
I   ruminated... does  it take   more than a  community of people to correct   a mishap? to get a  cat home?...This is  one story and there are   millions of others, millions in the US alone  annually.
Two hours later, my cellphone chimed, it was a text message from Dana,“You will be happy to know Tito is home, Thank you for all of your help!”

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